Privacy Policy of ShadowMatch Tennis

ShadowMatch Tennis is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our site, use our services, or interact with us. Please read this policy carefully.

ShadowMatch Tennis is located at Terrace Walk, London, City of, SW11 4NJ, GB.

1. Information We Collect

We may collect personal information from you in a variety of ways when you interact with our site and services, including when you:

• Register for an account or club membership;
• Book professional tennis coaching sessions or court time;
• Rent equipment or utilise stringing services;
• Sign up for junior or adult tennis camps;
• Subscribe to our newsletter or other communications;
• Participate in surveys, promotions, or contests;
• Contact us for support or information.

The personal information we collect may include:

• Name, address, email address, phone number;
• Payment information (processed securely through third-party providers);
• Date of birth and other demographic details;
• Information related to your tennis skill level and interests for coaching purposes.

2. How We Use Your Information

We use the information we collect to:

• Provide and manage our professional tennis coaching, court bookings, equipment rental, junior and adult tennis camps, club memberships, and stringing services;
• Process your transactions and manage your orders;
• Communicate with you about our services, promotions, and important updates;
• Personalise your experience on our site and tailor our services to your interests;
• Improve our site, services, and overall customer experience;
• Comply with legal obligations and enforce our terms and conditions.

3. How We Share Your Information

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, website hosting, data analysis, email delivery, and customer service.
• Affiliates: With our affiliates, in which case we will require those affiliates to honour this Privacy Policy.
• Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

We will not sell, rent, or lease your personal information to third parties for their marketing purposes without your explicit consent.

4. Data Security

We implement appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, please remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our site is at your own risk.

5. Your Data Protection Rights under GDPR

If you are a resident of the European Economic Area (EEA) or the UK, you have certain data protection rights, including:

• The right to access, update, or to delete the information we have on you.
• The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
• The right to object. You have the right to object to our processing of your personal data.
• The right of restriction. You have the right to request that we restrict the processing of your personal information.
• The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable, and commonly used format.
• The right to withdraw consent. You also have the right to withdraw your consent at any time where ShadowMatch Tennis relied on your consent to process your personal information.

To exercise any of these rights, please contact us using the contact details provided below.

6. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By Mail: ShadowMatch Tennis, Terrace Walk, London, City of, SW11 4NJ, GB